Our Commitment to Your Order

At Safa71, customer satisfaction and product quality are important to us. If there is a problem with your order, please contact us so we can review the situation.

Eligible Refund Requests

A refund, replacement, store credit, or other appropriate resolution may be considered where applicable if:

• You received the wrong product.
• A product arrived damaged.
• A product was defective or otherwise unsuitable upon arrival.
• An item you paid for was missing from your order.
• An item could not be fulfilled by Safa71.

Food & Perishable Products

For food-safety and hygiene reasons, food products generally cannot be returned simply because of a change of mind once they have been delivered.

Eligibility for a refund or replacement will depend on the circumstances and condition of the product.

Reporting a Problem

If there is an issue with your order, please contact Safa71 promptly after receiving it.

Include your order number, a description of the problem, and photographs where appropriate. Providing this information helps us investigate and resolve the matter efficiently.

Approved Refunds

Where a monetary refund is approved, it will generally be issued to the original payment method. Processing times after issuance may vary depending on the payment provider or financial institution.

Shipping Charges

Original shipping or delivery fees may be non-refundable unless the refund results from an error attributable to Safa71 or where otherwise required by applicable law.

Final Decision

Safa71 reserves the right to review refund requests individually and may refuse requests that do not meet the conditions of this policy, subject always to applicable consumer-protection laws.